Summary/Objective Quality Assurance (QA) Analyst is responsible for assessing the quality of the performance of our Customer Service Representatives. The QA Analyst will monitor inbound and outbound calls, and email responses to assess associates demeanor, tec…

The Senior QA Analyst is responsible for testing delivery on assigned projects. This position is hands on in design and execution of testing activities, following QA methodology and best practices on projects to ensure quality of delivery, providing a means of…