Manage day-to-day communication and operational follow-up with authorised service providers and dealers.Monitor service provider KPIs and overall operational performance.Track customer satisfaction, repair turnaround time, First Time Fix, repeat repairs, warra…

Changan Automobile in Australia seeks a senior aftersales operations professional to lead service provider performance and customer experience across authorised service networks. You will drive standards, monitor KPIs, and oversee issue resolution to sustain h…

1. Call Centre & Roadside Assistance Supplier ManagementManage the day-to-day performance and service quality of external Call Centre and Roadside Assistance providers.Establish, maintain and continuously improve supplier KPI and SLA frameworks.Monitor key per…

Changan Automobile in Australia is seeking a senior Customer Service & Experience leader responsible for Call Centre and Roadside Assistance supplier management, with a focus on KPI/SLA governance and continuous improvement. You will drive CX frameworks for Au…