Overview Provide effective leadership, planning and staff development to Customer Service Officers. The role will be responsible for team performance in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards. Key …

Overview Provide effective leadership, planning and staff development to Customer Service Officers. The role will be responsible for team performance in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards. Key …

Overview The Product Integrity Lead will be responsible for leading a team of product Integrity analysts to ensure alignment of fund specific insurance business rules and processes, implementing prevention, early detection and resolution strategies to help min…

Overview The role is responsible for supporting the ongoing capability development of contact centre Customer Service Officers to ensure that a consistently high level of service is delivered to the client base, in accordance with agreed Service Level Agreemen…

Overview The Pension Specialist will be responsible for providing expert quality administration and customer service support to internal and external stakeholders within the agreed timeframes as set out in the LINK Standards of Service agreement. The Specialis…

Overview The Business Manager will provide operational support to the Retirement & Superannuation Solutions CEO and Senior Leadership Team. The Business Manager will be responsible for ensuring the implementation and maintenance of sound business processes tog…

Overview Working as an integral part of the Technical Analyst team, you will provide analysis of business requirements to produce Functional Specifications for required system changes. Assist the business with clarifying requirements and identifying alternativ…

Overview To provide a specialised claims administration service to members and Trustees of Superannuation funds. This service covers Terminal Illness (TIB), Total and Permanent Disablement (TPD), Income Protection (IP), and Permanent Incapacity (PI) Claims. Al…

Overview This role is responsible for successfully delivering one or more projects and tasks on time, on budget, to customer satisfaction and to IT standards and quality. The Program Manager will be required to manage other project managers and a program of wo…

Overview The Workforce Planning Administrator role is responsible for administration functions within the broader Workforce Planning team. The primary focus is to support the financial reconciliation of all APAC Operations temporary staff costs which includes …