Job Title: CCaaS Support Engineer - Genesys Cloud, Amazon Connect Job DescriptionJob Summary: We are seeking a skilled CCaaS Support Engineer with experience in Genesys Cloud, Amazon Connect, and/or any other Contact Center as a Service (CCaaS) platforms. The …

Concentrix Catalyst Pty Ltd. is seeking a skilled CCaaS Support Engineer with hands-on experience in Genesys Cloud and Amazon Connect.You will deliver Level 1–2 support, manage IVR configurations, call routing, and incident handling to ensure high availabili…