Description of business unit : The role sits within the UK Customer Relations operation, part of the Office of the Chief Operating Officer within Bank of Ireland UK PLC. In addition to complaint management, the team is made up of several different functions th…

What is the opportunity? : In this role you will : By monitoring and reporting on performance, continually strive to improve the capability of the business unit, by motivating staff to achieve excellence across a broad range of regulatory sales and service met…