What You Will Do Manage the complaints process by taking ownership of individual complaint cases to investigate and resolve satisfactorily, in accordance with V12 process and procedures, and within the Regulator’s complaint handling rules. To provide outstan…

What you will do Working as part of a small IT team, you will be leading the V12 Retail Finance Service Desk team to ensure the Service Desk runs efficiently and to SLA’s. You will need to set objectives and run monthly appraisals to ensure the team are alig…