To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in cont…

JOB TITLE: Call Co-ordinator Department: Contact Centre Location: Cardiff Office Reports To: Contact Centre Manager Purpose: To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service requ…

JOB TITLE: Warehouse and Logistics Administrator Department: Warehouse and Logistics Location: Cardiff Office Reports To: Warehouse and Logistics Manager Purpose: To ensure correct and adequate items are available at the “forward stock locations” to enable…

Main Tasks and Objectives Understand the objectives of the review process and define the reporting requirements to manage the process within the business. Manage the review process for all closed break fix tickets to a successful conclusion. Provide weekly rep…

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in cont…

Main Tasks and Objectives Understand the objectives of the review process and define the reporting requirements to manage the process within the business. Manage the review process for all closed break fix tickets to a successful conclusion. Provide weekly rep…

Main Tasks and Objectives Understand the objectives of the review process and define the reporting requirements to manage the process within the business. Manage the review process for all closed break fix tickets to a successful conclusion. Provide weekly rep…